Technical Support Channels
A 1–Hour Response Guarantee
All your assistance requests will be responded to in no more than 60 min after the support ticket or e–mail has been submitted. If your case requires additional assistance from an admin, we will forward the support ticket or the e–mail to the person in charge, without delay and we will leave a note to notify you that more time will be required for discovering the best solution. And if you take advantage of the Administration Services package, all of the services included there will be carried out whenever you wish.
An Outstanding Help Desk Support Service
Our client support team will be at your disposal twenty–four–seven should you require assistance with our Website Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated server. What is more if you require assistance tackling the routine admin tasks on your dedicated web hosting server, you can examine our Administration Services package, which includes data backup disk space, weekly OS updates, troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Section
We have provided the Website Control Panel with an in–depth knowledgebase, which includes in–depth explanations of its features and functions. What’s more, we have prepared exhaustive video tutorials that will further demonstrate to you how to perform a certain action or resolve a regularly encountered problem. All the how–to articles and the tutorial videos are easily accessible from each section of the Website Control Panel through the Help and Videos buttons in the upper right corner.