A 99.9% Server Uptime
The advantage of constructing your own website hosting platform is that you do not need to be worried about compatibility issues – you configure a particular set of software tools in such a way so as to work with a defined set of hardware parts. The final outcome is something much more steady and reliable, as there are fewer possible risks of failure. We have built our cloud hosting system atop tried and tested hardware elements along with a heavily tweaked version of SELinux in order to create an extremely safe and secure environment for your own personal sites.
That is the reason why, with each of our Linux website hosting packages we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on first–class hardware parts furnished by Juniper. Also, on each single router, we have configured a firewall with a sophisticated set of rules to be able to filter out all fishy requests.
As a result, in each of our data center facilities – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center as well as in our Australian data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to minimize all potential risks with our cloud hosting packages and regardless of the fact that our company offers topflight client support, there are cases when the client is simply not pleased with what we have to offer. Or he has to migrate to a more robust hosting service, like a virtual private server or even a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely happy, you will receive your money back.
24/7 Technical Support
We’ve punctiliously picked each individual member of our 24x7 support department so that we can offer you the very best client support service you can possibly get. Each of our technical support engineers has many years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. Besides, they’re available 24x7x365 – you’ll be able to touch base with them at any time and they’ll respond back to you as quickly as possible.
Their average support ticket response time is less than twenty minutes, whereas with many other hosting vendors you are forced to wait for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be responded to within an hour.