In case you’ve got a site, a problem may always appear and it does not automatically need to be related to the hosting service. For example, something might go wrong when you bring a web-based application up to date or some critical data might be modified or deleted by chance. Regardless of what the nature of the problem is, you will need to contact the client support team and request them to recover a backup or to help you solve the problem that you’re struggling with. How quickly they will do that will predetermine the length of time that your sites will be down. For specific websites like community websites or online shopping portals, a longer outage period often equals lost users and cash. That is why, it’s pretty important for you to use the services of a company that offers not only a good customer support service, but also a fast one.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can just forget about waiting for hours on end, or even a whole day, to receive a response to a customer support ticket or an email. Regardless of when you get in touch with us, we will lend you a hand within no more than one hour with any pre-sales and technical questions you might have. In reality, our real reaction time scarcely ever exceeds twenty to thirty minutes. As we are available 24x7, you will always obtain assistance in a well-timed manner and we understand precisely how critical this is in the electronic world. Soon after you contact us, we’ll answer your questions. If you run into any technical predicament, we will rectify it for you, or we’ll supply you with all the necessary information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our astonishingly fast support service. You will get a response to any ticket opened from the hosting Control Panel or e-mail sent to our customer and tech support staff in less than 60 minutes. The response time is guaranteed and it is valid regardless of the matter – billing or technical. It often takes much less time to examine and rectify a problem. We will supply you with more info if the solution entails something that needs to be done on your end. If you contact us during weekends or official holidays, the response time will be the same and given that our support staff is on duty 365 days a year, you’ll get quick assistance for any billing, general or technical issue regardless of what time of day or night it is.