A live chat is one of the several ways of communication supplied by some web hosting companies as part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or tech support. This way of contact is quicker compared to a support ticket and it makes it much less likely to misspell or misunderstand anything compared to a telephone call with a representative. Furthermore, when the trouble that you experience needs some time to be examined and taken care of, you can do something different at the same time rather than just waiting, like you would have to do when you call. Also, you can take advantage of a live chat support service without charge provided that you have Internet accessibility even when your hosting provider is based in a different country and they don't have a local phone number that you can call.

Live Chat Support in Website Hosting

As we believe that a number of problems can be resolved when you talk to a live person, we offer a live chat service for all of our prospective and existing clients. Our chat is available every day and our support agents can assist you with a variety of questions and troubles. If you are not our client yet, you'll be able to learn more about our website hosting plans and the website hosting environment in general so that you can make sure that your websites will operate effectively on our servers. If you already have an account and you have some questions or you experience any kind of troubles with any of our solutions, you will be able to get in touch with us through our live chat and we will provide you with the needed info or help you troubleshoot the problem. You'll have to open a trouble ticket for specific issues that require longer time or the help of a system administrator, but for numerous common issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as standard with our services, so that whenever you have any kind of questions for our semi-dedicated packages, you'll be able to speak with our customer care team anytime no matter if you've already acquired your account or not. In general, the chat service is intended for pre-sales, billing and general questions and difficulties, still we are able to assist you with many technical questions too. We will help you choose the best package for your sites in case you don't have an account yet, we can reply all the billing questions or issues you could have or we can assist you with installing your new e-mail address on your computer or smart phone - all this will be done quickly since our live chat service is online all day, every single day. Any time you need support, you'll be able to speak to a representative and save considerable time.