Integrated Ticketing System in Website Hosting
Our Linux website hosting come bundled with an integrated ticketing system, which is an indivisible part of our custom Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia permits you to manage everything associated with the hosting service itself in the very same location – invoices, website files, emails, trouble tickets, etc., eliminating the necessity to use different interfaces. In case you have any pre-sales or technical questions or any problems, you can open a ticket with a couple of mouse clicks without needing to leave your Control Panel. During the process, you can choose a category and our system will present you with a variety of articles, which will provide you with more info and which may help you solve any particular issue even before you send a ticket. We guarantee a support ticket response time of no more than one hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more efficient to manage everything in one single location, which is the reason why we’ve integrated a ticketing system into the custom-developed Hepsia Control Panel, which is available with each single semi-dedicated server package. This will allow you to handle the communication with our client service staff together with your hard disk space, which implies that you will not need to memorize one more log-in name for some other admin interface. You’ll be able to submit a new ticket or to track down the status of an old one with no more than several clicks of the mouse while you are browsing the files within your semi-dedicated account. On top of that, you can search through older tickets using an intelligent search filter or read applicable FAQ articles, which include solutions to commonly confronted predicaments. The integrated ticketing system is strictly monitored 24/7 with the maximum response time being only sixty minutes, so there’ll always be somebody to assist you.