There are a number of ways to touch base with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you pick is a ticketing system. It’s the easiest method of correspondence for many reasons. In case no client support staff member is available at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always be received. Additionally, you can copy & paste large bits of information without needing to worry about typographical mistakes, and in case a specific issue needs more time to be resolved or a number of replies need to be exchanged, all the info will be in the exact same place, so either party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your web hosting provider is that they’re usually separate from the web hosting platform, so if you need to supply info or to follow directions, you’ll have to use at least 2 different accounts and this number could grow if you wish to administer multiple domain names. Also, many web hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Website Hosting

Our Linux website hosting come bundled with an integrated ticketing system, which is an indivisible part of our custom Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia permits you to manage everything associated with the hosting service itself in the very same location – invoices, website files, emails, trouble tickets, etc., eliminating the necessity to use different interfaces. In case you have any pre-sales or technical questions or any problems, you can open a ticket with a couple of mouse clicks without needing to leave your Control Panel. During the process, you can choose a category and our system will present you with a variety of articles, which will provide you with more info and which may help you solve any particular issue even before you send a ticket. We guarantee a support ticket response time of no more than one hour, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more efficient to manage everything in one single location, which is the reason why we’ve integrated a ticketing system into the custom-developed Hepsia Control Panel, which is available with each single semi-dedicated server package. This will allow you to handle the communication with our client service staff together with your hard disk space, which implies that you will not need to memorize one more log-in name for some other admin interface. You’ll be able to submit a new ticket or to track down the status of an old one with no more than several clicks of the mouse while you are browsing the files within your semi-dedicated account. On top of that, you can search through older tickets using an intelligent search filter or read applicable FAQ articles, which include solutions to commonly confronted predicaments. The integrated ticketing system is strictly monitored 24/7 with the maximum response time being only sixty minutes, so there’ll always be somebody to assist you.