The accessibility to the customer and tech support that a website hosting company provides will tell you a lot for the services that they offer as well. In case you're allowed to use only emails and tickets, you have almost certainly come across some reseller not the actual website hosting supplier. If this is the case, you may have to wait for a couple of days so as to have an issue resolved as your reseller may not be checking their communication regularly or they may need to get hold of the real web hosting company for additional help. If the provider provides you with various means of communication with fast response time which are available at any time, they're almost certainly the top provider, not a reseller. So you'll get well-timed assistance and top-notch support because they'll have immediate access to the servers where your account is. Whatever the issue - sales or technical, it's generally better to contact your hosting company right away via your favourite way of communication.

24/7 Customer Support in Website Hosting

Our Linux website hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our web hosting services before you make an order or you're an existing customer and you have a question or a issue, you will be able to contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - several phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more technical issues or any issues that require more time to investigate and take care of. In contrast to a number of other web hosting service providers, our trouble tickets have a warranted maximum reply time of only 1 hour, which means that no matter what the trouble is, it will be resolved on time and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to receive well-timed help, particularly if your website is not functioning as it should be for some reason. All our semi-dedicated packages include 24/7 customer and tech support, consequently if anything happens, you will be able to use several methods to let us know - telephone line with a few local numbers globally, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and common issues, so that in case you do not have an account yet, for instance, you'll be able to find extra information for our solutions, or we will help you with less demanding tech issues. The next two options are for strictly tech troubles or everything that's more time-consuming because it's much easier to follow the correspondence between you and our technical support crew. The warranted maximum answer time for them is just one hour, the regular one - 15-20 minutes, therefore you will not need to wait for an entire day to get assistance like you may need to do when using the services of other service providers.

24/7 Customer Support in VPS

Each virtual private server plan that we offer includes 24/7 customer and tech support, so if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to get in touch with us anytime, even holidays and weekends. For your benefit, we provide different ways of communication - telephone support with several local numbers globally, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems since it'll be easier to monitor what's going on. The maximum warranted reply time for all of the emails and tickets is one hour, however it hardly ever takes that long to get assistance. If you add the Managed Services upgrade that we supply, our administrators will also help you with any third-party software matters.

24/7 Customer Support in Dedicated Hosting

With a one-hour maximum reply time guarantee, you will get quick support when you get a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, so any time you open a support ticket from your billing account or you send an email message regarding any issue with your server or the pre-installed software on it whatever the time of the day, you will receive a response within the hour, even during holidays. Our ticketing system is the best option when the matter involved needs more time to be resolved or when it has to be forwarded to our admins, because it is far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 as well.